At SmartBuyCart, we aim to provide you with the best shopping experience. However, if for any reason you’re not satisfied with your purchase, we’re here to help!
Return and Refund Eligibility
Items are eligible for return or replacement if:
They are damaged upon arrival.
There are missing items in the parcel.
The product is defective or not as described.
Conditions for Return and Refund:
Please make a video 📷 while opening the parcel 📦.
This helps us verify any damage or missing items.
Videos should clearly show the package being unsealed and the contents inside.
Without a video, returns or replacement requests will not be considered.
Notify us within 2 days of delivery:
If you encounter any damage or missing items, please contact our customer support with the unboxing video within 2 days of receiving your parcel.
Requests submitted after 2 days will not be eligible for return or refund.
How to Initiate a Return or Refund
Contact our customer service via [email/phone] and provide:
Your order number.
A brief description of the issue.
The unboxing video.
Our team will review your request and get back to you within 3 business days with further instructions.
Refunds
Refunds will be processed after we receive and inspect the returned items.
Approved refunds will be credited back to your original payment method within 7-10 business days.
Exceptions
Products that have been used or altered after delivery are not eligible for return or refund.
Returns without a valid reason or evidence (unboxing video) will not be processed.
